Frequently Asked Questions
Why AUSTERE?
Our exclusive branding is a nod to our products’ rugged, minimalistic flair, as well as to the wood from which each product is exquisitely crafted.
There's no substitute for distinctive style.
Do you make prescription glasses?
Yes – we'll be happy to put your prescription in any of our frames.
Just provide us with the Rx, and we'll do the rest.
How are your glasses produced?
Every pair is meticulously handcrafted.
They don’t just look sharp: they’re eco-friendly, which is more of a feature in 2022 than ever before.
What are your glasses frames made of, and how do they handle getting wet?
Most of them are made of zebrawood or ebony wood sourced from Africa and South America.
Our frames feature a thin layer of transparent, protective paint. As a result, they’re water-resistant.
Do you make glasses without lenses or non-prescription glasses with clear lenses?
Many of our customers wear our glasses mostly or entirely for fashion.
While we don’t offer glasses without lenses, our blue blockers feature clear lenses without requiring a prescription. Plus, they protect your eyes from blue light and UV rays.
Do you offer lens types that aren’t listed on the website, such as high-index lenses?
Yes – we’ll be happy to make any lens type for you, including high-index lenses and lenses featuring anti-fog coating.
Just email us at support@austerewear.com, and we’ll do the rest.
What’s your return policy?
We offer a risk-free 30-day trial.
If you decide that you no longer want your order for any reason, you may send it back to us and receive a full refund … no questions asked.
We also offer exchanges.
Can I use my flexible spending account (FSA) or health savings account (HSA) to pay for my order?
Yes – we accept FSA cards, HSA cards, credit cards, and debit cards.
Do you offer financing?
Yes – you can use Affirm to buy now and pay for your order over time … without impacting your credit.
I want to place an order to the US. From where will my order ship?
Our US orders ship from Houston.
Do you have a brick-and-mortar store where I could try on your frames?
As of now, you can only buy our products on our website.
However, we encourage you to use our virtual TRY ON feature to improve your idea of how you’d look in our frames.
How can I contact you?
You can email us at support@austerewear.com or message us on Facebook, Instagram, or Twitter.
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